Frequently Asked Questions

Yes. RxSure is built around the IP consultation and it assumes the person signing is qualified to sign. If you have the annotation and have not used it much, this is the thing that gets you using it.

No. It asks the questions, surfaces what is relevant and lays the evidence out in front of you. Then it stops. Every clinical decision on the record is yours, and the record says so.

They follow the same consultation you do, because the standard sits inside the consultation rather than in a folder behind the counter. That is usually the difference between a service that runs on the days you are in and a service that just runs.

Book a demo and we will set it up with you. We would rather walk you through it on your own services than have you work it out on your own.

Then you pay £29.99 and a few pounds of consultation fees. There is no minimum and nothing to lose by starting small.

You need prescribing software that handles booking, clinical decision support, electronic prescriptions, and a complete audit trail. RxSure does all of this in one platform built specifically for pharmacist independent prescribers in community pharmacy. It connects to the NHS Spine for PDS lookups and includes the dm+d drug database.

RxSure is a digital compliance and practice management platform built for UK pharmacies and private clinics. It brings together 38 pre-built PGDs, IP prescribing workflows, private consultations backed by 52 clinical decision support templates, inspection-ready documentation, staff training tracking, and payment processing. Over 100 pharmacies use RxSure to run their private clinical services from a single dashboard.

RxSure is built for independent community pharmacies offering private clinical services, pharmacy groups managing multiple locations, pharmacist Independent Prescribers, locum pharmacists working across several pharmacies, and private clinics covering aesthetic, weight management, and travel health services.

Four steps: sign up for a one-month free trial (no credit card required), set up your pharmacy profile and services, invite your team members, and start running consultations. Our onboarding team guides you through the whole process so you are not left working it out on your own.

No. There are no setup fees, no hidden costs, and no credit card required to start. You get full access for one month, completely free.

The best private clinical software should cover the full workflow: patient booking, guided clinical consultations, electronic clinical document generation, payment processing, and GPhC compliance management. RxSure includes all of these in one system with 38 pre-built PGDs, 52 clinical decision support templates, a flat monthly fee, and no per-service charges.

UK pharmacies use a range of options from simple document generators to full practice management platforms. RxSure is the most complete option, covering booking, consultations, clinical records, payments, and compliance in one platform used by over 100 pharmacies.

Some platforms offer free clinical document generation. However, free tools usually only cover document creation, so you still need separate paid tools for booking, consultations, payments, and compliance. RxSure offers a one-month free trial of the full platform with no restrictions.

Software removes handwriting errors, saves 3 to 5 minutes per consultation, creates automatic audit trails for GPhC compliance, joins up booking and payments, and provides secure digital storage. The difference is most noticeable at inspection time, when everything an inspector needs is available on screen rather than in filing cabinets.

Digital clinical workflows are the process of generating, managing, and issuing private clinical documents digitally rather than on paper. Practitioners use clinical management software to create legally valid electronic clinical records that meet the same regulatory standards as handwritten ones.

Yes, they are fully legal. Electronic private clinical records are valid in the UK provided they contain all required information under the Human Medicines Regulations 2012: practitioner details, patient details, date, medication details, and practitioner signature.

Five groups of professionals can issue them: GMC-registered doctors, GPhC-registered independent prescriber pharmacists, GDC-registered dentists, NMC-registered nurse independent prescribers, and supplementary prescribers working within an agreed Clinical Management Plan.

Essential features include automatic audit trails, guided clinical templates with safety checks, pre-screening questionnaires, GP notification letters, a compliance dashboard for GPhC inspection readiness, staff training and CPD tracking, and GDPR-compliant data storage. RxSure includes all of these as standard.

Two plans plus Enterprise. Independent Prescribing (IP): £29.99 per month plus £1.25 per consultation, covering IP workflows, digital prescriptions, drug interaction checks, and full audit trails. PGD Services: £79.99 per month flat rate with unlimited consultations, all PGD workflows, patient booking, and governance tools. Enterprise: custom pricing for multi-site groups and large chains. All plans include a one-month free trial with no credit card required.

No, never. 100% of the revenue from your private services goes directly to you. Payments go straight to your own Stripe or PayPal account. We only log transactions for your records.

You have three options: continue on your chosen plan (IP at £29.99/month or PGD at £79.99/month), upgrade to a different plan, or export your data if you decide not to continue. We send reminders before your trial ends so there are no surprises.

Yes. There are no long-term contracts. Cancel at any time, keep access until the end of your billing period, and export all your data before you leave.

RxSure provides complete audit trails with every action logged and timestamped, built-in safety controls including automatic contraindication blocks and warnings, a compliance dashboard with expiry alerts, training and competency tracking for staff certifications, DBS, insurance, and CPD. Professional documentation is generated automatically so you are always ready for GPhC and CQC inspections.

RxSure is a software platform, not a pharmacy, so it does not require GPhC registration itself. However, the platform is designed to support pharmacies in meeting all 9 GPhC Standards for Pharmacy Professionals. Questionnaires and workflows follow NICE and BNF guidelines throughout.

Yes. RxSure provides inspection-preparation documentation including complete consultation records with timestamps, staff training and competency records, DBS and insurance tracking, incident management logs, and consent documentation. You can generate compliance reports on demand for any time period.

All data is stored on secure UK-based servers with AES-256 encryption both in transit and at rest. Patient data never leaves the UK, which is fully aligned with UK GDPR and ICO expectations for healthcare data.

Yes, fully compliant with UK GDPR and the Data Protection Act 2018. RxSure is registered with the ICO under registration number ZB261485. Data is processed only as needed, and we provide tools to manage patient consent and data subject requests.

Yes. You can export all your data at any time in standard formats. Your data belongs to you, and there is no lock-in.

Retention follows GPhC pharmacy regulations. Patient consultation records are kept for a minimum of 10 years, or until the patient reaches 25 in the case of minors. You can configure retention policies to match your own clinical governance requirements.

RxSure supports a wide range of private clinical services backed by 38 pre-built PGDs and 52 clinical decision support templates. These include travel vaccinations (Typhoid, Hepatitis A/B, Yellow Fever, and others), flu vaccinations, weight management consultations, sexual health services, minor ailments consultations, and blood pressure monitoring. You can customise services and templates to fit your practice.

Yes. The guided clinical templates follow clinical guidelines, and you can adapt questionnaires to match your pharmacy’s specific protocols. Add, modify, or remove questions while keeping GPhC and NICE compliance requirements intact.

We are actively building integrations with major PMR systems. RxSure currently runs as a standalone platform for private clinical services alongside your existing NHS workflow. Contact us if you have specific integration requirements.

Yes. RxSure supports multi-pharmacy access for locum pharmacists. Practitioners can be invited to multiple pharmacy accounts, and each location maintains separate audit trails so records stay distinct.

You can reach us by email at contact@rxsure.co.uk, by WhatsApp at +44 7475 091929, or by phone on +44 7475 091929. We respond within 24 hours on business days, and urgent clinical questions are always prioritised.

Yes. All new customers receive a personalised onboarding session along with video tutorials and documentation. Ongoing support is available by email and WhatsApp. Pro and Enterprise customers get additional dedicated support from the team.