Find answers, guides, and support for RxSure

Getting Started

Set up your account in a few minutes and begin running consultations, PGDs and private prescriptions the same day.

• How to create your RxSure account:Step-by-step guide to signing up and setting up your profile. 5 min read
• Setting up your first service:Learn how to add services and configure guided consultation templates. 8 min read
• Adding team members:Invite staff to your pharmacy and set their permissions. 4 min read
• Connecting your booking page to your website:Embed your booking widget or link to your profile page. 6 min read

Booking & Scheduling

Follow these step-by-step guides to handle appointments, set your availability and keep patient scheduling under control.

• Managing your availability:Set your working hours, breaks, and days off. 5 min read
• Handling walk-in patients:Quick registration for patients who arrive without a booking. 3 min read
• Cancellations and refunds:How to cancel bookings and process refunds when needed. 4 min read
• Appointment reminders:Configure email and SMS reminders for patients. 4 min read

Consultations

Learn how to run consultations across all 38 PGDs, use clinical templates and generate GPhC and CQC-ready documentation.

• Running a consultation:Step-by-step guide to completing a consultation using guided clinical templates. 8 min read
• Understanding clinical template safety blocks:How contraindication blocks and warnings work. 6 min read
• Generating clinical documents:Create and print clinical documents from consultations. 4 min read
• Sending GP notifications:How to prepare and send GP notification letters. 5 min read

Compliance

Stay inspection-ready with GPhC and CQC compliance tools built into every workflow.

• Compliance dashboard overview:How to read and use your compliance status dashboard. 5 min read
• Staff training and CPD tracking:Track certifications, DBS, insurance, and continuing professional development. 6 min read
• Generating inspection reports:Create compliance reports for GPhC and CQC visits. 4 min read

Billing & Payments

Manage your payments, invoices, and subscription from your RxSure dashboard.

• Setting up Stripe or PayPal:Connect your payment account to receive patient payments directly. 5 min read
• Viewing payment history:Track all transactions and generate financial reports. 3 min read
• Managing your subscription:Upgrade, downgrade, or cancel your plan. 4 min read

Account Settings

Manage your profile, team access, and pharmacy preferences.

• Updating your pharmacy profile:Edit your pharmacy name, address, and contact details. 3 min read
• Managing team permissions:Control what each team member can access and edit. 4 min read
• Changing your password:Update your login credentials securely. 2 min read